Refund policy

Last updated: October 12, 2026

 

At Haus of Azélia, every piece is thoughtfully selected with quality and care in mind.

Please review our returns policy before placing your order.

Change of Mind

Due to the personal nature of our products and for hygiene reasons, we do not accept returns or exchanges for change of mind.

This includes, but is not limited to:

  • Incorrect shade or product selection
  • Personal preference
  • A change of mind after purchase
  • Items that do not suit your preferred styling

We encourage customers to review product descriptions, dimensions and imagery carefully before purchasing.

This policy does not affect your rights under Australian Consumer Law.

Modal Sets

Our Signature Modal Sets are sold as a complete set, consisting of a modal hijab and colour-matched bamboo jersey undercap.

Individual components cannot be returned or exchanged for change of mind.

If either component is faulty or does not meet a consumer guarantee, please contact us so we can assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

Sale & Promotional Items

All sale and promotional purchases are final in relation to change of mind.

We do not accept change-of-mind returns or exchanges on discounted items, including purchases made during promotional events.

Your rights under Australian Consumer Law continue to apply to all purchases, including sale and promotional items.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, you receive an incorrect item, or you believe your product is faulty, please contact us at info@hausofazelia.com

Please include:

  • Your full name and order number
  • A description of the issue
  • Clear photographs of the item, where possible

We recommend contacting us as soon as reasonably possible after discovering an issue so we can assist you promptly.

Where a product fails to meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

For a major failure, you are generally entitled to choose between a refund and replacement. For a minor failure, we may choose to repair the item within a reasonable time.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

Return Process

If you believe your item is faulty, damaged or incorrect, please contact info@hausofazelia.com before arranging a return.

Our team will review your enquiry and provide further instructions where necessary.

We may request additional information or photographs to help assess the issue.

Where a return is required under Australian Consumer Law, applicable return shipping costs will be handled in accordance with your statutory rights.

Please do not send items back without first contacting us, so we can provide the appropriate return instructions. This does not limit your statutory rights.

Questions?

For assistance with your order or any questions regarding this policy, please contact:

Haus of Azélia

info@hausofazelia.com

Melbourne, Australia